Managed services
An I.T. Partner not Provider
Like all businesses, you depend on your network to perform at its peak. How
often have you wanted to send an email only to find that the server was slow or
that the email server was down? How frustrated were you by disk errors or
latency issues that ended up being an expensive fix?
A partnership with Kinetix backed by our Technology Support Agreement (TSA) will
solve all of that.
Benefits of All Our TSAs Include:
- Reduced mean time to resolution
- Save money on costly downtime
- Priority call over non-contractual customers
- Lower hourly rate on break/fix
- All the benefits of an entire company
- Even faster time to resolution due to immediate remediation efforts
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We’ve managed technology and Web services for clients for years. We understand the unique requirements, processes and applications that are necessary for conducting business online. Our team of industry trained technicians are ready to keep your systems in top operational performance that will increase reliability and productivity. Whether you want on-site support, remote monitoring or an always-available help desk, we'll provide the ideal solution no matter what size your business is.
In today’s competitive environment, you can’t afford to fall behind. A
partnership with Kinetix backed by our Technology Support Agreement will solve
all of that. Kinetix TSA program address your IT needs by:
- Monitoring the critical health status of devices and applications
- Remotely diagnosing problems before they occur
- Immediate resolution of the problem
The Kinetix TSA is designed to reduce downtime dramatically by implementation of
The Kinetix 7-Step Philosophy
which consists of seven very important steps to protect the core and
provide for a healthy network and computing environment.
- Deep-Packet Inspection Firewall with gateway security services suite
- Capable Server(s) – Up-to-Date Server OS and Hardware Platforms
- WSUS – Windows Server Update Services (Patch Management)
- Distributed Network Security Software (Complete Anti-Virus)
- Monitoring of vital components and services for real-time intervention
- Content Filtering and
Application Control
- Backup, Backup, Backup – Disk-to-Disk, CDP and Off-Site
In today’s competitive environment, you can’t afford to fall behind. Our monitoring services allow for ease of mind with proactive responses, port and network device monitoring and email alerts for monitoring. We are able to provide many of our services such as remote network, desktop and security monitoring, patch management and remote data back-up, as well as technical assistance remotely over the Internet rather than having to perform on-site client visits, which is more
convenient for your business.
Kinetix TSA includes:
- Availability monitoring
- Fixed Monthly Fee Schedule
- Immediate remediation undertaken
- End-User help desk services
- Remote PC access
- Procurement Assistance
- Technology Consulting
Kinetix offers two plans that are suited to your business.
For more information, please download and view our Gold and Platinum TSA Guides.
Support for MS Windows Servers, PC’s and most UTM Firewalls, Remote and On-site, Priority
Queuing, Help Desk,
Distributed AV and WSUS Services, Server Monitoring, Procurement Assistance, Reduced hourly rate for Technology Products
Download and View Gold Level TSA
Support for MS Windows Servers, PC’s and most UTM Firewalls, Remote and On-site, Priority Queing, Help Desk,
Distributed AV and WSUS Services, Server Monitoring, Procurement Assistance, Reduced hourly rate for Technology Products
Download and View Platinum Level TSA
For more information on our Gold and Platinum Plans, including Pricing and Detailed Product Descriptions,
please contact us at
sales@kbisp.com or call us at 318-487-8200.
Our managed services don’t just stop there. We also offer Web Development Service Agreement.
We understand that you have worked hard to build your business. Kinetix is ready to work with you to help create a
well-maintained, professional website that reflects your business. Have our experienced web development department monitor
and maintain your website for you. You’ll ultimately save time for you and your employees.
Web Development Service Agreement includes (but not limited to):
- Updating content at customer’s request
- Graphic Design
- Monitoring website uptime
- Client side coding (Changes to website layout and design)
- Server side coding (website's functionality and back end systems)
Download and View Our Web Development Service Agreement
Kinetix is dedicated to giving you the peace of mind to focus on your business.