Infrastructure Technician

Position Summary

The position requires technical work in the installation, repair and maintenance of data infrastructures including fiber and copper. Work involves determining various types of malfunctions, repairing and installing structured cabling components for wide area and local area network infrastructures. Duties include but are not limited to the following and Kinetix Management Team may assign additional tasks.

Essential Functions and Basic Duties

  • Review infrastructure requests to determine extent of needed service
  • With Project Manager’s assistance, use construction drawings, schematic diagrams, code and system-defined standards to move or install new data infrastructure
  • Lifts, carries and moves cable and equipment as required
  • Pull various types of cable according to pathway, install related structure cable components and complete necessary terminations
  • Use testing devices and system-defined standards to test compliance requirements and document results
  • Use testing devices or other methods to determine connection issues and apply corrective action to provide enhancement and/or correct problem; may make appropriate service calls or refer complex problems to Project Manager
  • Assist with basic installation of personal computers utilizing various operating systems and software
  • Assist with installation, configuration and support of the Kinetix IP PBX and on-premise customer IP PBX ‘s
  • Perform overall customer satisfaction with regard to Company policy
  • Promotes responsible usage and care of company equipment
  • Ability to stay current with technology trends

Including above referenced activities, additional assigned tasks to be performed at customer site and from the Kinetix NOC.

Qualifications / Required Knowledge

  • Physically able to operate a variety of equipment and tools including testing equipment, hand tools and power tools
  • Must be able to exert up to 75 pounds of force frequently and/or a negligible amount of force constantly to move objects
  • Requires ability to climb and maneuver on ladders, lifts and/or tight places
  • Physical demand requirements for moderate work
  • General knowledge of routers, switches, modems and other communication hardware
  • General knowledge of Windows, Internet Explorer and Outlook
  • General knowledge of anti-virus, firewalls and other internet-related software
  • Windows Certifications preferred

Skills / Abilities

  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem solving situations
  • Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
  • Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan 

Company Requirements

  • Valid Louisiana driver’s license with clean driving record
  • Proof of US Citizenship
  • No felony arrests
  • Dress and appearance should be business casual and grooming according to Kinetix Handbook and position

Apply Now

Please upload your resume (accepted file types: doc, docx, pdf | 1MB limit).