Position Summary
The position requires maintaining technical responsibilities while leading all Managed Data Backup-related operations. Responsible for executing projects of varying sizes, overseeing backup aspects of new customer on-boarding, acting as primary contact on backup vendor management, and providing maintenance of backup systems and tools on behalf of Kinetix. Leads in innovation, research, documentation and maintenance of all Kinetix backup solutions. Duties include but are not limited to the following and Kinetix Management Team may assign additional tasks.
Essential Functions and Basic Duties-
- Own projects, solutions, and key responsibilities with relation to backup services and systems
- Identifying and resolving security risks within backup-contracted customer sites
- Installing, documenting, administering and troubleshooting backup solutions
- Configuring backup systems, analyzing backup requirements, and recommending improvements
- Consulting with staff, managers, and executives about the best backup practices and providing technical advice
- Training staff to understand and work within defined backup processes
- Handle backup-critical IT tasks and systems that provide advantage to Kinetix
- Work along-side internal and external partners to communicate project status, activities, and achievements
- Interact with the help desk and other teams to assist in troubleshooting and provide technical support when needed
- Provide analytics for meaningful insights
- Keep updated on new technology and relay to other personnel as required
- Reviews backup related projects and work requests to ensure Service Level Agreements (SLAs) are met or exceeded
- Perform overall customer satisfaction with regard to company policy
- Ability to stay current with technology trends
Including above referenced activities, additional assigned tasks to be performed at customer site and from the Kinetix NOC.
Qualifications / Required Knowledge
- Bachelor’s degree in technology or computer science preferred
- Proven work experience in IT (minimum 2 years)
- Technological/Industry trends
- Computers and software applications
- Customer service principles
Skills / Abilities
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem solving situations
- Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
- Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
- Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Company Requirements
- Valid Louisiana driver’s license with clean driving record
- Proof of US Citizenship
- No felony arrests
- Dress and appearance should be business casual and grooming according to Kinetix Handbook and position