System Administrator

Position Summary

The position is responsible to configure and build Microsoft Servers, physical and virtual, that are under the direct management or ownership of Kinetix Technologies. This includes the install into customer networks as well as the monitoring and maintenance of these Server environments. Assists in troubleshooting network environments based on the Windows Server operating system. Builds and troubleshoots Server solutions within the Kinetix Hosted tenant environment including, but not limited to, Hosted Exchange support. Job scope also includes the research, design and implementation of Azure AD solutions for mobile workforces or those that run in a server-less structure. Duties include but are not limited to the following and Kinetix Management Team may assign additional tasks.

Essential Functions and Basic Duties

  • Assist the Sales Team with appropriate solution, design and sizing
  • Configure, Install, Monitor and Maintain Servers under direct control of Kinetix including within the Hosted environment
  • Configure and Install associated applications as customer needs require
  • Be proactive in approach to Server monitoring and maintenance
  • Work alongside Cloud Engineer to research, configure and manage Azure AD and associated policy
  • Fill in when and where needed with Service Requests for the Kinetix Technical Team including PC or other service request
  • Keep up with the workflow of all service requests as assigned
  • Utilize the Kinetix RMM Tool for monitoring and management of related devices in real-time
  • Document customer networks and installs into the Kinetix documentation systems
  • Promotes responsible usage and care of company equipment
  • Participate in On-Call rotation for support of Kinetix customers
  • Expected to support customer requests as directly related to Server issues
  • Perform overall customer satisfaction with regard to company policy
  • Ability to stay current with technology trends

Including above referenced activities, additional assigned tasks to be performed at customer site and from the Kinetix NOC.

Qualifications / Required Knowledge

  • Microsoft Certified Current– Server Operating Systems
  • HP or “other” WinTel Server Hardware in-depth knowledge
  • DHCP, DNS and all Windows Server Services associated with Windows Server Admin requirements
  • RMM (Remote Monitoring and Management) Tools
  • Highly proficient in Windows Desktop OS
  • IP Networking Knowledge for LAN applications

Skills / Abilities

  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem solving situations
  • Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
  • Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Company Requirements

  • Valid Louisiana driver’s license with clean driving record
  • Proof of US Citizenship
  • No felony arrests
  • Dress and appearance should be business casual and grooming according to Kinetix Handbook and position

Apply Now

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