VoIP Technician

Position Summary

The position requires installation, support, configuration and programming, maintenance, troubleshooting, and repair of voice over IP network and system components (Phones). Duties include but are not limited to the following and additional tasks may be assigned by Kinetix Management Team.

Essential Functions and Basic Duties

  • Setup and configure SIP Trunks, IVR, Call Routing, Extensions, Devices or Phones as needed to complete the solution for quality voice service
  • Successfully complete software updates, changes and repair procedures using appropriate technical documentation and tools
  • Perform troubleshooting, testing, repair and preventative maintenance of system/station equipment
  • Conduct moves/adds/changes and installation of additional products
  • Assist Kinetix Team as needed; Computers, Networking, Infrastructure, Projects and other
  • Managing customer expectations and needs
  • Provide documentation on services rendered to both customer and Kinetix
  • Perform overall customer satisfaction with regard to company policy
  • Ability to stay current with VoIP technology trends

Including above referenced activities, additional assigned tasks to be performed at customer site and from the Kinetix NOC.

Qualifications / Required Knowledge

  • Knowledge and understanding of IP PBX, networking, wiring, telephone, and trunk technologies
  • Working knowledge of traditional and converged IP telephone systems
  • Working knowledge of call routing, ring groups, digital receptionists and voice mail

Skills / Abilities

  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well with group problem solving situations
  • Analytical – Uses intuition and experience to complement service data and customer information; reviews current workflows and procedures to improve efficiency
  • Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Teamwork – Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to being a part of a positive team spirit
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

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